Case Studies

A leading healthcare group operating across multiple sites was facing growing disengagement among staff and mid-level managers. Turnover rates were rising, meetings felt transactional, and employee surveys revealed declining trust in leadership communication. Despite recent growth, morale and alignment were slipping especially between administrative and clinical teams. The leadership team understood that engagement wasn’t just an HR issue; it was a performance driver. They pa

A regional healthcare network was preparing to enter its first risk-based contract , but readiness gaps across departments were slowing progress. While leadership was aligned on the vision, teams lacked a unified approach to data tracking, performance accountability, and care coordination. Meetings often ended with more questions than clarity, and critical initiatives were delayed due to unclear ownership. With payer deadlines approaching and millions in potential revenue at

A multi-site healthcare provider network was struggling with inconsistent documentation accuracy across its clinics. Despite multiple audits and compliance initiatives, nearly 10% of documentation was incomplete or incorrect , leading to revenue leakage and delayed reimbursements. Frontline staff felt overwhelmed, reporting confusion around evolving documentation guidelines. Leadership recognized the need for structural change not another policy memo. They partnered with Chai