Featured Articles

If your organization is growing fast  new sites, new programs, new demands but quality metrics start slipping, you’re not alone. Scaling in healthcare is rarely a straight line. What works for one site often breaks under the weight of five. Processes bend, communication slows, and excellence becomes inconsistent. Even the most dedicated leaders face this challenge: how do we grow without losing what made us great? In this article, we’ll share how Chai Class Consulting  helped

If your healthcare organization is growing but your results feel stuck you’re not alone. Many leadership teams invest in new tools, redesign processes, and hire top talent… yet somehow, performance plateaus . Even the best strategies can fail when operations have invisible cracks. Because in healthcare, what you don’t measure or align will always cost you more than what you do. In this article, we’ll uncover the five most common operational gaps  that silently drain millions

If your care teams are doing everything “right”  but patients still skip follow-ups or delay medications you’re not alone. Even the most well-intentioned healthcare organizations struggle to translate patient data  into patient action . The truth is, most teams have the technology… but not the operational clarity to make it work for them. In this article, I’ll share how one healthcare network used AI-powered insights  and structured execution systems  to increase patient comp